Privacy Policy

Introduction

Top Deck Digital ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect the following types of personal information when you interact with our website or services:

• Contact Information: Name, phone number, email address, and mailing address
• Project Details: Information about your roofing needs, property details, and project preferences
• Communication Records: Records of your communications with us, including form submissions, emails, and phone calls
• Device and Usage Data: IP address, browser type, operating system, pages visited, and other standard web analytics data

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide estimates for roofing services
• Schedule appointments and coordinate service delivery
• Communicate with you about your project, including via phone calls, text messages, and email
• Improve our website, services, and customer experience
• Comply with legal obligations

Text Message (SMS) Consent and Communications

By providing your phone number and submitting our contact form, you expressly consent to receive text messages (SMS) from Top Deck Digital regarding your inquiry, appointment scheduling, project updates, and related communications.

• Message Frequency: Message frequency varies based on your interactions and project needs
• Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan
• Opt-Out: You may opt out of text messages at any time by replying STOP to any message. After opting out, you will receive a confirmation message and no further texts will be sent
• Help: For help, reply HELP to any message or contact us directly at (619) 784-3938
• No Purchase Required: Consent to receive text messages is not a condition of purchasing any goods or services

We will not share your phone number or text messaging consent with third parties or affiliates for marketing purposes. Your information is used solely for the purpose of providing the services you requested.

Telephone Consumer Protection Act (TCPA) Disclosure

By submitting your phone number through our website forms, you provide your prior express written consent to receive telephone calls (including autodialed and pre-recorded calls) and text messages from Top Deck Digital at the telephone number you provided. This consent applies to communications related to your service inquiry, appointment scheduling, and project updates. This consent is not required as a condition of purchasing any property, goods, or services.

How We Protect Your Information

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: With trusted third-party service providers who assist in operating our website and conducting our business (e.g., CRM systems, email services)
• Legal Requirements: When required by law, regulation, or legal process
• Business Protection: To protect our rights, privacy, safety, or property

Third-Party Services

Our website may use third-party analytics tools (such as Google Analytics) to understand how visitors use our site. These services may collect anonymous usage data, including pages visited, time spent on site, and referring URLs. This data is used solely to improve our website experience.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of your personal information
• Opt out of text message communications at any time
• Withdraw consent for data processing where applicable

To exercise any of these rights, please contact us using the information provided below.

California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, request its deletion, and opt out of its sale. We do not sell personal information. To make a request, contact us at the information below.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: